For
this blog I chose to reflect on class today where we discussed constructive
criticism. Constructive criticism is defined by the business dictionary as “recommended
set of instructions that aims to collaboratively improve the overall quality of
a product or service. Often containing helpful and specific suggestions for
positive change.” When constructive criticism is given correctly it can be a
useful tool to help growth of the individual. Often times it is challenging to
give it effectively, but I found an article that offers tips to do so.
1.
Use the feedback sandwich
2.
Focus on the situation, not the person
3.
Be specific with your feedback
4.
Comment on things that can be actioned upon
5.
Give recommendations on how to improve
6.
Don’t make assumptions
These
tips are useful because it helps to keep the conversation positive but allows
for information to be easily understood. The Feedback Sandwich is an idea of
layering positive strengths with criticism but cycling back to being positive by
adding recommendations to improve. When giving criticism it is important to focus
on the person not the situation. Often times if you think about the person you
are influenced by past actions and relationships that might have been had.
Keeping a specific situation in mind helps to focus on the strengths and flaws
rather than attacking the individual.
No
one enjoys receiving feedback on something that they may not have done
correctly so it is important to keep the conversation positive. Also, the
setting and timing of constructive criticism is important. If someone is caught
off guard they may become defensive and the recommendations will not be taken effectively.
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Cited
I think constructive criticism is an interesting topic. I like that the feedback sandwich we talked about in class is customizable for each situation. Each person responds to it differently and depending on who it is, there can be variation in how it is said. If it was being said to me, I would like the compliments in the beginning so that I know that I am still doing a good job, but need to make improvement. Others may not like the compliments up front.
ReplyDeletegiving criticism well is very difficult - I would say it is the hardest thing to do as a leader. Nice post.
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